365gam Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "You") and 365gam ("the Company", "We", "Us", "Our"), the operator of the online gaming platform accessible at 365gam.asia and all associated subdomains and mobile interfaces (collectively, "the Platform"). These Terms govern your access to and use of all services, games, features, and content provided through the Platform.

By completing account registration, accessing the Platform, placing a bet, depositing funds, or using any other feature of the 365gam service, you unequivocally confirm that: (a) you have read and understood these Terms in their entirety; (b) you agree to be legally bound by all provisions herein; and (c) you accept the additional policies referenced within these Terms, including but not limited to the Privacy Policy and Responsible Gaming Policy.

365gam reserves the right to amend these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review this document periodically for updates.

Access to the 365gam Platform and participation in any of its games, betting markets, promotions, or other services is subject to strict eligibility criteria. You represent and warrant that you meet all of the following conditions at the time of registration and at all times during which you use the Platform:

• You are at least 21 years of age. 365gam applies a strict minimum age policy of 21 years for all players globally, regardless of the legal gambling age in your jurisdiction of residence.
• You are accessing the Platform in a jurisdiction where online gaming is not expressly and specifically prohibited by applicable law. It is your sole responsibility to determine the legality of online gaming in your country or territory of residence.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party. Multi-accounting and proxy registration are strictly prohibited.
• You are not a current or former employee of 365gam, its affiliates, subsidiaries, white-label partners, or any associated game providers or payment processors.
• You have not been excluded, banned, or self-excluded from the 365gam Platform or any other online gaming platform under a self-exclusion scheme that covers our Platform.
• You are of sound mind and full legal capacity to enter into binding legal agreements.
• All funds you deposit are from a legitimate source and are not the proceeds of criminal, fraudulent, or illegal activity of any kind.

In order to access the full features of the 365gam Platform, including the ability to deposit funds, participate in games and betting markets, and withdraw winnings, you must complete the registration process and, where required, undergo identity verification (Know Your Customer, "KYC").

Each individual player is permitted to maintain only one (1) active account on the 365gam Platform at any time. The creation of duplicate, secondary, or fraudulent accounts by a single individual is strictly prohibited. Where multiple accounts are identified as belonging to the same individual — whether through matching identity documents, device fingerprinting, payment method correlation, or other detection mechanisms — all duplicate accounts will be closed, and any associated balances may be forfeited at the Company's discretion.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any two-factor authentication codes. You agree to: (a) immediately notify 365gam support of any suspected unauthorised access to your account; (b) use a strong and unique password not shared across other services; and (c) log out of your account when using shared or public devices.

365gam reserves the right to request identity verification documents at any time, including but not limited to: a valid government-issued photo ID (such as a National Identity Card), proof of address documentation, and proof of payment method ownership. Until KYC verification is satisfactorily completed, 365gam may restrict certain account functions, including the processing of withdrawal requests.

365gam supports a range of payment methods specifically selected for their relevance and reliability within the Pakistani market, including JazzCash, EasyPaisa, SadaPay, HBL, UBL, Allied Bank, Meezan Bank, USDT TRC20, and authorised cash deposit agents. Payment method availability may be subject to change without prior notice.

• All deposits must be made using payment methods registered in your own name. Third-party deposits are not permitted under any circumstances.
• Minimum and maximum deposit limits apply per transaction and per payment method. Current limits are displayed at the point of deposit within your account dashboard.
• 365gam does not charge platform-level deposit fees. However, third-party fees imposed by your bank, mobile wallet provider, or cryptocurrency network are your responsibility.
• Deposits made in currencies other than Pakistani Rupees (PKR) may be subject to conversion at the prevailing exchange rate at the time of processing.

• Withdrawal requests may only be processed to payment methods previously used for deposit by the same account holder, subject to platform policy at the time of the request.
• Completed KYC verification is a prerequisite for all withdrawal requests. Accounts with incomplete KYC may have withdrawal requests held pending document submission.
• 365gam reserves the right to conduct additional security verification checks before processing any withdrawal request, particularly for unusually large amounts or where account activity has triggered internal risk controls.
• Withdrawal processing times vary by payment method. JazzCash and EasyPaisa withdrawals typically process within minutes; bank transfers may take longer depending on the receiving institution's processing schedule.
• Bonus funds and any winnings derived exclusively from bonus play may be subject to wagering requirements before becoming eligible for withdrawal. See Section 5 (Bonuses & Promotions) for full details.

365gam offers various promotional bonuses to eligible players, including but not limited to: welcome deposit bonuses, reload bonuses, cashback offers, VIP loyalty rewards, and tournament prizes. All bonuses are subject to the specific terms attached to each promotion, as well as the general bonus rules set out in this Section.

• Bonuses are awarded at the sole discretion of 365gam and may be modified, suspended, or withdrawn at any time without prior notice.
• Each player is entitled to claim each promotional offer once only, unless explicitly stated otherwise in the promotion's specific terms.
• Bonus funds are held separately from real-money balances within your account. Bonus funds are not immediately withdrawable and must meet applicable wagering requirements before conversion to withdrawable funds.
• Wagering requirements specify the total amount of real-money wagers that must be placed before bonus-derived funds become withdrawable. Specific wagering multiples and eligible game categories are stated per-promotion.
• Attempting to abuse promotional offers — including multi-accounting for bonus stacking, placing low-risk hedge bets to satisfy wagering requirements without genuine play, or exploiting technical errors in bonus calculations — constitutes prohibited conduct and may result in account suspension and forfeiture of all associated funds.
• 365gam reserves the right to claw back bonus funds and any winnings generated from bonus play if it is determined that promotional abuse occurred.

All bets placed on the 365gam Platform — including sports betting markets (cricket, football, UFC, kabaddi, and other sports), live casino games, slot games, and fishing arcade titles — are subject to the following general terms, in addition to the specific rules applicable to each game type or betting market.

• All bets are final once confirmed. 365gam does not accept requests to cancel or modify confirmed bets except in circumstances where market void rules apply (see below).
• Bets may be voided in the event of: obvious pricing errors; system malfunctions affecting the integrity of the bet; event cancellation or postponement exceeding 24 hours from the original scheduled start time; force majeure events; or proven match-fixing where event outcomes are determined to be non-genuine.
• In-play betting markets are offered where technically available. 365gam accepts no liability for connectivity issues experienced by the player during live betting events, including losses arising from network interruptions during time-sensitive in-play wagering.
• Maximum payout limits apply per bet and per event. Current limits are displayed within the sportsbook and casino interfaces. Bets whose potential returns exceed these limits will be capped at the stated maximum.
• All random number generator (RNG) games on the 365gam Platform are independently certified for fairness. Published RTP percentages reflect independently audited figures. Game results are final and not subject to dispute on grounds of player preference or expectation.
• In the event of a game malfunction or incomplete round, the bet amount for the affected round will be refunded to your account. No claim for expected or perceived winnings from an incomplete game round will be entertained.

The following activities are strictly prohibited on the 365gam Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of balance, and referral to relevant law enforcement authorities where applicable.

• Creating multiple accounts for the purpose of obtaining multiple bonus credits, circumventing account-level restrictions, or any other purpose.
• Using automated software, bots, scripts, or artificial intelligence to place bets, navigate the Platform, or exploit game mechanics in any manner not intended by the design of the game.
• Colluding with other players to gain an unfair advantage in any game or betting market, including chip dumping in poker variants, coordinated live casino play, or sharing of non-public information relating to sporting events.
• Using the Platform to launder money or to process funds derived from criminal or illegal activity in any jurisdiction.
• Exploiting software bugs, pricing errors, or system vulnerabilities. Any such errors must be reported to 365gam support immediately upon discovery. Exploitation of known errors constitutes fraud.
• Registering an account on behalf of another person, or allowing a third party to operate your account.
• Accessing the Platform via VPN, proxy, or other IP masking technology for the purpose of circumventing geographical restrictions or other access controls imposed by 365gam.
• Engaging in abusive, threatening, or harassing behaviour toward 365gam support staff or other players in any shared communication environment.

All content available on the 365gam Platform — including but not limited to: game software, game graphics and audio assets, interface design, logo marks, trade names, written content, promotional materials, statistical databases, and software source code — is the exclusive intellectual property of 365gam, its licensors, or its content providers, and is protected by applicable international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform strictly for personal, non-commercial entertainment purposes in accordance with these Terms. You may not: reproduce, distribute, modify, create derivative works from, reverse engineer, decompile, publicly display, or commercially exploit any content from the Platform without prior written authorisation from 365gam.

To the fullest extent permitted by applicable law, 365gam and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of — or inability to use — the Platform.

• 365gam does not guarantee uninterrupted, error-free access to the Platform and accepts no liability for service interruptions caused by scheduled maintenance, technical failures, third-party system outages, or force majeure events.
• 365gam accepts no liability for any losses — financial or otherwise — arising from decisions made by players in reliance on information published on the Platform, including odds, statistics, or promotional materials.
• The Platform is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
• In jurisdictions that do not allow the exclusion or limitation of consequential damages, 365gam's liability shall be limited to the maximum extent permitted by law.

The collection, processing, storage, and use of your personal data by 365gam is governed by the 365gam Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By using the Platform, you consent to the data practices described in the Privacy Policy.

365gam processes personal data in accordance with applicable international data protection standards. Player data is used for account management, identity verification, fraud prevention, regulatory compliance, and the provision of a personalised gaming experience. Data is not sold to third parties for commercial marketing purposes.

365gam is fully committed to promoting responsible gaming across its entire player base. We recognise that while online gaming is a legitimate form of adult entertainment, a minority of players may be susceptible to problem gambling. 365gam takes its duty of care to players seriously and has implemented a comprehensive set of responsible gaming tools and policies.

• Minimum Age Policy: Access to the 365gam Platform is strictly restricted to individuals aged 21 years and above. Age verification is conducted during registration and may be required at any point during your use of the Platform.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Once set, deposit limits cannot be increased without a mandatory 24-hour cooling-off period.
• Session Time Limits & Reality Checks: Players may activate session duration limits and receive periodic reality check notifications reminding them of the time elapsed and funds wagered during their current session.
• Self-Exclusion: Players may request a temporary or permanent self-exclusion at any time by contacting 365gam support. During a self-exclusion period, the player's account will be suspended and re-activation will be subject to a mandatory cooling-off period and support review.
• Account Cooling-Off: A short-term cooling-off period of between 24 hours and 6 weeks may be applied at the player's request for a temporary break from gaming without full self-exclusion.

Players who believe they may have a problem with gambling are encouraged to seek assistance from qualified support organisations. 365gam strongly encourages responsible play at all times. Detailed guidance is available on our dedicated Responsible Gaming page.

365gam reserves the right to suspend, restrict, or permanently terminate any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms or any related policy document.
• Failure to satisfactorily complete KYC identity verification within a reasonable timeframe as requested.
• Reasonable suspicion of fraud, money laundering, collusion, bonus abuse, or other prohibited conduct.
• Receipt of a chargebacks, disputes, or reversal notices from a payment provider in relation to funds deposited to your account.
• Account inactivity exceeding 12 consecutive months without any deposit, withdrawal, or active play session.
• Compliance with a legal order, regulatory instruction, or law enforcement request requiring account restriction.

Upon account closure for reasons of confirmed fraud or serious Terms breach, any balance remaining in the account at the time of closure may be forfeited in whole or in part. Where account closure is the result of player-initiated request or inactivity, any verified real-money balance will be returned to the player via their most recent verified payment method, subject to standard KYC requirements.

365gam reserves the right to modify, update, or replace any part of these Terms at any time and at its sole discretion. Notification of material changes will be provided through one or more of the following channels: posting a notice on the Platform homepage; sending an email to your registered email address; or displaying a notice upon your next login to the Platform.

Your continued use of the 365gam Platform following any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the Platform immediately and request account closure.

These Terms and any disputes arising out of or in connection with your use of the 365gam Platform shall be governed by and construed in accordance with the laws of the jurisdiction in which 365gam holds its primary operating licence, without regard to conflict of law provisions.

In the event of a dispute between you and 365gam, you agree to first attempt to resolve the matter through 365gam's internal dispute resolution process by contacting our support team in writing at [email protected]. 365gam will endeavour to respond to all formal complaints within five (5) business days.

If a dispute cannot be resolved through our internal process, it may be referred to the appropriate regulatory authority under the licence under which 365gam operates. Players retain the right to seek legal redress through courts of competent jurisdiction where applicable law provides for such access.